Eric Cunningham, PhD

EXPERIENCE 

Crossover Health, Remote — Senior UX Researcher

June 2022 - Present

Spearheaded a pivotal research initiative to catalyze a redesign of scheduling and messaging functions, elevating user satisfaction and engagement, and culminating in significant revenue increases. 

Designed and executed research into pediatric care services aligned with fundamental user values, resulting in a pediatric care strategy that secured lucrative contracts with client firms. 

Pioneered an inaugural UX research framework, instituting comprehensive protocols for continuous research and ongoing evaluation, significantly accelerating project velocity and amplifying production outcomes. 

Hack for LA, Remote — Lead UX Researcher

January 2022 - August 2022

Led in-depth research into 22 active projects, driving the evolution of research operations and formulating a design system framework, which significantly boosted organizational coherence and operational efficiency. 

Captained the UX team through transformative shifts between generative and evaluative research, enhancing enterprise research capabilities by establishing protocols and mentoring junior researchers. 

Earlham College, Indiana — Associate Professor

July 2013 - February 2022

Conceptualized and executed research projects on diverse socio-cultural phenomena in Japan, yielding multiple peer-reviewed publications, public presentations, and enriched curricular offerings. 

Forged partnerships with peers and senior leaders to innovate a dynamic curricular framework, sparking significant growth in student enrollment and satisfaction.